REFUND POLICIES

Aniria Active
Website: aniriaactive.com
Email: Aniriaactive@gmail.com

1. 30-Day Money-Back Guarantee

We want you and your cat to be happy! If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

2. Eligibility

To qualify:

  • Item must be unused and in original condition

  • Item must be returned in original packaging

  • Refund request must be within 30 days

3. How to Request a Refund

Email us at Aniriaactive@gmail.com with:

  • Order number

  • Reason for refund

  • Photos if the item is defective or damaged

We will provide step-by-step instructions.

4. Return Shipping

  • Customers pay for return shipping

  • Original shipping fees are non-refundable

  • Use a trackable service—lost returns are not reimbursed

5. Refund Process

Once we receive your return:

  • You will be notified of approval

  • Refund issued to original payment method within 5–10 business days

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days

  • Provide photos

  • We will send a replacement or full refund at no extra cost

7. Non-Refundable Cases

  • Items used or damaged by customer

  • Returns after 30 days

  • Unapproved returns